Last reviewed August 2025
Headquarters (NEUROENHANCE PTY LTD, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal and sensitive information, including:
Contact details: name, phone number, email address.
Appointment and enquiry details submitted via our online forms.
Health-related information provided in intake forms, during sessions, or via correspondence.
Payment details necessary for processing transactions.
Technical information such as website usage data (via cookies and analytics).
How We Use Your Information
We use your information for purposes including:
Scheduling and managing appointments.
Providing neurofeedback and wellness services.
Sending reminders, confirmations, and relevant updates.
Processing payments securely.
Improving our services and website.
Sending newsletters, marketing, or educational material (you may opt out anytime).
Data Storage and Security
Client health and appointment records are securely stored in Halaxy, a professional practice management system.
Payment information is processed via Tyro.
Marketing communications are managed through MailerLite and HubSpot.
Website hosting and forms are managed via Framer.
Staff receive privacy training and sign confidentiality agreements.
We use secure systems and encryption where applicable.
Disclosure of Information
We do not sell or rent your personal information. We may disclose information to:
Third-party service providers that support our practice management, payments, or communications (Halaxy, Tyro, MailerLite, HubSpot, Framer).
Where required by law or to comply with regulatory obligations.
Some of these third-party services may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in line with the Privacy Act.
Your Rights
You have the right to:
Request access to the personal information we hold about you.
Request correction of your information if it is inaccurate or incomplete.
Withdraw consent to marketing communications at any time.
Requests can be made by contacting us (see Section 8). We will respond in accordance with the Privacy Act.
Cookies & Analytics
Our website may use cookies and similar technologies to improve user experience and track website performance. You can disable cookies in your browser settings, but some features may not function properly.
Policy Updates
We may update this Privacy Policy from time to time. The updated version will always be available on our website with the “last updated” date shown at the top.
Contact Us
If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us at:
📧 contact@headquarters.clinic
